Tips from an expert: How to perform a channel rescan to get your terrestrial TV channels to show correctly after a channel numbering change
Published: 11.11.2024
Digita will be carrying out a channel numbering change on its nationwide terrestrial TV network as part of the transition to the HD era between 10 a.m. and 3 p.m. on Tuesday, November 19, 2024. During the work, there will be disruptions in TV broadcasts throughout Finland. The channels in multiplex E (MTV Sub, Liv, Jim, Alfa, One Way TV, Iskuri.net, MTV Max) will experience disruptions of between 10 and 30 minutes in duration, while interruptions in other multiplexes will be shorter. Below you will find our expert’s answers to the most frequently asked questions and tips for getting TV channels to show correctly:
1. Your channels have not disappeared in antenna TV; they have simply been renumbered
If your TV does not scan for channels automatically, you will need to perform a manual rescan once Digita has completed the channel numbering update.
2. Perform a channel rescan (antenna TV households only)
Performing a channel rescan is easy, but the process depends on the make and model of your TV. Most remote controls have a MENU button, which opens a menu listing either SETTINGS, INSTALLATION, or SCAN. You will be able to find detailed instructions for performing a channel rescan in your TV user guide. The new order of channels after the update is shown below.
The HD channels will only be visible if you have a modern antenna system and an HD-ready TV. If your TV is not HD-compatible, you need to get a new TV or digital box to see all channels.
3. If the channel rescan fails, reset your TV to factory settings
You will find instructions for performing a factory reset in your TV user guide. Most TVs scan for channels automatically after a factory reset. Depending on the software, however, you may still need to perform a manual channel rescan.
4. If you are still having trouble, contact Digita’s consumer help desk Digita Info
Technical experts at Digita’s consumer help desk Digita Info will be able to help you with issues relating to terrestrial TV reception.
Opening hours for Digita Info:
8 a.m. to 8 p.m. from Monday to Friday
10 a.m. to 3 p.m. at weekends on November 23 and 24 as well as November 31 and December 1
Telephone: +358 (0)20 411 7676, email: info@digita.fi
Calls to Digita Info are charged at the standard network rate. Calls from cell phones may cost slightly more. There is also a charge for waiting to be connected.
For more information about the channel rescan and transition to the HD era:
Channel rescan
HD transition
https://www.digita.fi/en/etusivu/hd-transition/
Digita/Communications
“The sentence ‘To see all channels, you need to get a new TV or digital box.’ has been revised 12.11.2024 to: ‘If your TV is not HD-compatible, you need to get a new TV or digital box to see all channels.'”