Updated on 24 November 2022. See here what has changed.

Filing system name	Digita Info consumer customer service
Contact	Head of SOC Tero Hänninen
Contact information	Digita Ltd, PO Box 99, 00521 Helsinki Jämsänkatu 2, 00520 Helsinki tel. +358 20 411 711 Business ID 2488970-5
Personal data processed	The personal data processed by the filing system is as follows: name, address, telephone number, email, housing type, TV broadcast reception method, the household’s set-top box information, Pay-TV card and/or card reader’s identifying information, description of observed disruptions and recordings of calls made to Digita Info.
Purpose and basis for processing personal data	The filing system is maintained as part of Digita Info, which is a consumer helpdesk service for terrestrial television reception and Digita’s Hybrid TV and Pay-TV services. Digita Info serves consumers in matters such as Digita’s broadcast networks, antenna systems, reception and coverage areas, broadcast network reception problems, radio propagation conditions and issues concerning the compatibility of users’ devices and Digita’s networks. Due to the nature of the service, it is essential that consumers’ contact details and physical location (address) are known to Digita, along with necessary information regarding devices and reception of broadcast signals. Calls and other conversations are recorded to ensure quality of service and, in some cases, to allow Digita or a partner of Digita to contact the customer at a later date to provide an agreed service, such as the delivery of an SAT package or LTE service.
Regural data sources	Personal data is generally collected either directly through communication initiated by the data subject (online forms, phone calls or email) or from authorities or Digita’s partners. All calls and emails are recorded to verify the agreed services and develop service quality. Customers will be informed about the recording of calls at the beginning of the call.
Disclosure of personal data	Personal data may be disclosed to parties whose participation in data processing is essential for the provision of services. Such parties include authorities, television broadcasters, antenna installers and Digita’s subcontractors. Personal data is only disclosed for the purposes of providing the services the customer has ordered. Data in the filing system is not disclosed to parties outside the EU/EAA.
Data storage period	Personal data is stored in the filing system to the extent and for the period necessary for the purposes of providing services and for no more than five (5) years.
Automated decision-making	Data in the filing system is not used for automated decision-making, such as profiling.