Digita’s Service Operations Center in Pasila, Helsinki provides professional monitoring service to various systems and data communications networks.

Monitored objects include:

• technical building systems
• process systems
• transmission and media systems
• IP-based data communications networks and implementations

Individual service

Digita plans and carries out monitoring services according to the customer’s requirements. Digita has at its disposal, in addition to solid expertise, technologies and procedures that employ the best current practices to ensure a functional environment for real-time and reliable monitoring.

We also offer separate, tailor-made solutions for the planning and implementation of monitoring systems.

Our monitoring services include, for example:

• IP and contact data based alarms through a centralised monitoring system
• Monitoring of server systems
• Monitoring of service entities
• Launching and coordination of fault repair
• Situation reports on fault repair and work progress
• Summaries and final reporting
• Monitoring of access control
• Operations model and documentation in accordance with ITIL framework
• 24/7 control room readiness with at least two personnel on call

Notifications for fault situations are made by a method suitable for the customer, either by phone, SMS or email.

The analysis and reporting of fault situations are tailored according to the customer’s needs. The service is priced based on either events or a standard contract rate.

Digita possesses special expertise and experience particularly in the implementation, operation and monitoring of data communications and media services. Digita also has strong experience in the operating environments of critical and security-classified systems.

24/7 operation with remote management tools enabling fast response times

• Starts, stops and resets of applications and processes
• Fault analysis and possible initiations of backup systems
• Launch of fault repair in cooperation with hardware suppliers
• Review of status information and implementation of agreed measures based on the results
• Configuration changes and application updates
• Administration of user IDs for agreed systems
• Backup restores
• Transmission of data between parties if necessary

Fault repair services

Digita’s nationwide organisation and update system enable fault repair anywhere in Finland. We guarantee that our specialists will be on-site for fault repairs when needed within three hours of receiving the work request.

Our on-site fault repair services include, for example:

• Reset of equipment
• Replacement equipment, application updates
• On-site fault analysis and possible initiations of backup systems
• Launch of fault repair in cooperation with hardware suppliers
• Analysis of data communication faults and launch of fault repairs with network operators
• Lease and delivery of low-power (approx. 10kW) reserve power generators for electrical faults
• The availability of reserve power generators must be checked separately
• Fault repair work performed in masts. Mast works always require at least two personnel.